Multi Option IVR services

Click here to enquire about the Multi option service and number

Companies are increasingly using bespoke IVR systems to manage incoming calls, qualifying their customers with a series of questions and pre-recorded answers, reducing the demands placed upon expensive customer service operatives.

Working with you, our representatives can help build a bespoke IVR system perfectly suited to your business.

To discuss how we can help you please contact us on 0800 883 0800 or, if you prefer, send an enquiry to sales@ivresponse.com and we will get back to you as soon as we can.

Features of this service;

•	Play a welcome greeting.
•	Create up to 9 options, each allowing access to a further 9 options, in a cascade that can be repeated indefinitely.
•	At each point in the IVR cascade you are able to perform one of a number of tasks. These include;
	o Play a message. o Record feedback. o Divert call to anywhere across the globe. o Capture data about the caller .
•	Customers’ voice answers are delivered in a handy .wav format, allowing playback on any PC.
•	Live call statistics available via the web.
•	All announcements can be recorded very easily using our customer prompt recorder.
•	This service is usually not available on number ranges that charge by the call.

Click here to enquire about the Multi option service and number