Primarily used by larger organisations that have many different branches or departments, that in turn have their own individual sub sets or for multiples of different recorded information.

In essence it is a multi option IVR giving the caller a greeting and then a number of options to press via their telephone keypad (press 1 for London Branch, 2 for Manchester Branch, 3 for Glasgow Branch etc.) and the to a second sub menu for a further sub greeting and sub menu options (press 1 for Sales, 2 for Finance, 3 for Customer Services or 0 to return to the previous menu etc.)

Features include,

Standard service allows for up to 3 levels of menu option – Main menu and 2 levels of sub menus.

Each individual option can route to one UK number or be a recorded message.

Ability for caller to select an option or move back up to previous menu.

Web interface to view ‘real time’ call stats.