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Chat
services are those that involve live two-way conversations.
They are a great way of generating extra revenue for
your business. Although tradditionally associated with
the adult services, they are being used more often for
technical support lines and other specialist information
services.
When
your customers dial this service they will hear a welcome
prompt inviting them to use their telephone keypad to
select from a range of categories. Once the selection
has been made they will be passed through to a call
handler who will be able to speak with them about their
chosen subject.
The
options available to your customers will be available
for selection only if there is an appropriate call handler
logged into the system that is free to take the for
a call. The call handler will hear an announcement,
telling them the category of the incoming call when
they pick up their phone, before the caller is connected
to them.
The
service can be configured to have your customers pre-register
for the service, using their telephone keypad to input
any necessary data.
There
is a simple web interface that allows call handlers
to logon, make themselves available for calls and change
the phone number where they wish the incoming calls
to be routed, giving your call handlers the flexibility
to work wherever they can receive calls. They can also
change the call categories they are willing to talk
about and add notes to any of the chat sessions that
they have just talked about with a caller.
The
administrator web logon has all of these facilities
available to them as well as the ability to view calls
by category and call handler, also total call times
by call handler.
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Service
allows callers to choose from a selection of predetermined
call categories. |
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Service
can play a welcome announcement on first connection,
giving your callers a more professional experience.
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Define
how many call handlers are available to take calls
and on what phone numbers they can be reached. |
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Allow
individual call handlers to log on and off the
system thus enabling them to work shift patterns
from any location. |
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Allow
call handlers to change the categories of call
they are willing to handle. |
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PIN
enabled access allows you to limit access to the
service to pre-registered customers only. |
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Play
an out of hours announcement message for when
your business is taking no incoming calls. |
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View
call statistics showing the number of calls received,
the length of queuing time and call duration. |
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All
announcements can be recorded very easily using
our customer prompt recorder. <link to customer
prompt recorder> |
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This
service is not available on number ranges that
charge by the call, nor is it available on personal
numbers. |
Regulatory
Requirements
The
premium rate industry is governed by PhonepayPlus, the
body responsible for regulating premium rate services
within the UK. PhonepayPlus have issued a code of practice
that must be adhered to by all service providers and
network operators. http://www.PhonepayPlus.org.uk/pdfs_code/11th_edition.pdf
IV
Response are unable to provision any numbers until service
providers have registered with PhonepayPlus http://www.PhonepayPlus.org.uk/service_providers/setting_up_services/application_forms/default.asp
and have applied for prior permission where necessary.
http://www.PhonepayPlus.org.uk/service_providers/setting_up_services/prior_permission.asp
If
all of this appears confusing to you, please do not
worry. Give us a call on 0870 005 5000 and we will be
more than happy to assist you, and help you to get you
idea off the ground.
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