0800

•	Nothing attracts new business quite like an 0800 number. Research has indicated that the response to advertisements improved by up to 300% when freephone numbers were included.
•	Choose a memorable number to enhance the impact of your advertising campaign.
•	Use our sophisticated call reporting system and multiple freephone numbers to help you gauge the success of each of your marketing channels.
•	Moving office? No problems. Your freephone number can move with you. No need for expensive changes to company stationary or livery.
•	Your willingness to pay for customers to get in touch speaks volumes about your professional image, and will enhance the image of any business, giving you the edge in today’s competitive market place.
•	Consumers understand and trust 0800 numbers more that any other non-geographic number.
•	In the global marketplace, you will want to ensure that all your customers can get in touch, regardless of where they live. As 0800 numbers are well established, they are provisioned across networks worldwide.

How the service works

When you take one of our freephone numbers, you let us know where you wish your calls to go. Using our state-of-the-art soft switch technology, we arrange for calls to be forwarded to the telephone number you give us. The services are provisioned remotely, often on the day the order is placed, and there is no need for you to install any new and expensive hardware. Whenever your customers call the freephone number, these calls are immediately passed on to you.

The target telephone number you supply us could be in your office or home, it could be to your mobile phone, or even to a telephone number abroad. The costs for forwarding your customer’s calls are shown here.

What services can I have?

Included in the cost of securing one of our freephone numbers is the facility to route calls to one telephone number, anywhere in the world. We also offer web interfaces that enable you to change the destination number as many times as you wish or to view real time call statistics. Click here for NTS service info

Free of charge, we can also provide the ability to play an announcement to your customers before you answer the call. Click here for NTS service info

We offer a fax to e-mail service where the freephone number intercepts incoming faxes, delivering them straight to your inbox, removing the need for a fax machine and giving you the flexibility to receive faxes anywhere you can get online. Click here for fax to email service info

Our Enhanced Number Translation allows you to designate up to four simultaneous target numbers and make immediate changes to the routing of your freephone number via the web. Another great feature with this service is if the target telephone number is engaged or unavailable, a prompt can be relayed asking your customers to leave a short message. This voice mail can then be delivered to any e-mail address you designate, ensuring that your customer’s queries can be answered, no matter how busy you are. Click here for enhanced number translation service info

For those of you who have looked at PBX systems but have been put off by the hefty price, our Virtual Office is the answer for you. This simple and easy to use product offers many benefits including an adaptable auto attendant menu, multiple extensions and departments, time of day routing and a fax to email service, all of which can be self-administered over the web using our innovative web based interface. Click here for virtual office service info

If yours is a business that simply cannot afford to miss any calls from your customers, we can offer you a call queuing solution where customer’s calls are placed on hold until you are in a position to answer them. These solutions can be scaled to match the size of your business, ensuring you get best possible value for money. Click here for call queueing service info

Perhaps you want to give your customers the facility to leave contact details, giving you the option to send promotional material through the post or via e-mail. You could collect this data using an expensive call centre, however, it is far quicker and much more convenient to use our automated data capture service that will deliver customer information direct to an e-mail of your choice. Click here for data capture service info

Your business may require you to provide customers with information that needs to change on a regular basis, with little or no notice. We can provide you with information lines that you are able to alter remotely, just by making a phone call. We are also able to offer you the facility to put PIN protection in place so that you may safeguard any sensitive or otherwise valuable information. These changes are instant and so may be implemented at any time, giving you the opportunity to communicate with your customers at all times of the day or night. Click here for playback service info

Finally, our Multi Level IVR product enables you to design a bespoke call management system that best suits your business. Click here for multilevel service info

How do I order a number?

Our freephone numbers have a one-off connection fee, payable in advance to cover the cost of service set up. The renewal fee is paid annually, with the first renewal payment due one year from the date the number is first provisioned.

All our numbers are sorted and rated into four categories according to how memorable they are. Please note that certain enhanced services are available free of charge when you secure a Gold or Platinum number.

Just click on the link below to view a selection of numbers that are currently available and follow the simple process to secure your number.

Please note that calls to 0800 numbers are free when made from BT phones, however other network rates may vary.

Regulatory Requirements

The premium rate industry is governed by Phonepayplus, the body responsible for regulating premium rate services within the UK. Phonepayplus have issued a code of practice that must be adhered to by all service providers and network operators. http://www.phonepayplus.org.uk/pdfs_code/11th_edition.pdf

IV Response are unable to provision any numbers until service providers have registered with Phonepayplus http://www.phonepayplus.org.uk/service_providers/setting_up_services/application_forms/default.asp
and have applied for prior permission where necessary. http://www.phonepayplus.org.uk/service_providers/setting_up_services/prior_permission.asp

If all of this appears confusing to you, please do not worry. Give us a call on 0870 005 5000 and we will be more than happy to assist you, and help you to get you idea off the ground.

To reserve a number and service please click here